COMPANY RETURN/REFUND AND WARRANTY POLICY

We have a 30-day warranty return policy, which means you have 30 days after receiving your item to  file a return warranty claim. See Warranty Policy. To be eligible for a warranty return, your item must be in the same condition that you received it, unworn or unused, with tags, and must provide proof of purchase.

You cannot return any item without prior authorization. Please contact us at  sales@prizmaticusa.com to obtain approval before sending any returns. Once approved, all authorized returns must be shipped to the following address: 17 Gloria Ln. Fairfield, NJ 07004

Any items sent back to us without first filing a warranty claim will not be accepted.

If any warranty issues are noted, please reach out to us immediately at sales@prizmaticusa.com.

You must inspect your order upon receiving it and contact us immediately if there are any issues.

 

NON-RETURNABLE ITEMS

Any custom designed uniforms are not returnable or refundable.

Also, we cannot accept returns or refunds on sale items or gift cards for any of our products.

INTERNATIONAL SALES

All of the above policies are applicable and enforceable for all international sales

 

REFUNDS

Once we’ve received and inspected your return, we will notify you. At such time we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.  An explanatory note will be sent to you if your refund is not approved.

If more than 15 business days have passed since we’ve approved your return and you did not receive the refund, please contact us at sales@prizmaticusa.com.

At Prizmatic Solutions, we take pride in delivering high-quality custom team uniforms and sports equipment. Because our products are made to order, we have specific return and refund policies based on product type. Please review the details below.

 

1.RETURN/REFUNDS OF CUSTOMIZED PRODUCTS

All the sales of customized uniforms and apparel are final and cannot be returned or refunded once the order has been approved and production has started. This includes uniforms with:

• Custom colors
• Team logos
• Player names and numbers

Before finalizing your purchase, we strongly encourage you to carefully review the design, sizing, and details provided. If you notice any errors or require modifications before production begins, please contact us immediately at sales@prizmaticusa.com to discuss possible adjustments.

ALL WARRANTY CLAIMS MUST BE FILED WITHIN 30 DAYS FROM THE SHIPPING DATE.

2. RETURNS/REFUNDS FOR NON-CUSTOMIZED ITEMS

For non-customized products we accept returns/refunds under the following conditions:

• The item must be unused, unworn, and with the tags on. 
• Warranty claims must be filed within 30 days of shipping.
• Customers are responsible for return shipping costs unless the warranty claim report states otherwise.

To file a warranty claim, please email sales@prizmaticusa.com with your order number and the reason for return. Once your claim is reviewed, we will send you specific instructions including shipping instructions.

 

3. ORDER CANCELLATIONS

Orders for customized uniforms can only be canceled before the final customer approval. Once the uniform design, quantity and sizes are approved by the customer cancellations are not possible.

If you need to cancel a non-customized order, please contact us within 24 hours of placing your order for a full refund.

 

4. WARRANTY CLAIMS

If your order arrives damaged or incorrect, please file a warranty claim within 30 days from the shipping date. Please include as many details as possible, including photos or videos of the issue. We will work with you to resolve the problem in your best interest.

 

5. CONTACT US

For any questions regarding returns or refunds, please reach out to our team at:

• sales@prizmaticusa.com
• (201) 247-2274
  

Last Updated: January 8, 2026